Mike Reyes
Founder & Master Plumber
“I started Cascade because I got tired of working for companies that didn't treat customers like neighbors.”
Founder · Master Plumber · 22 years in Charlotte
PROUDLY SERVING CHARLOTTE SINCE 2011
Your Plumber Should Feel Like Family.
When something goes wrong at home, you deserve someone who picks up the phone, shows up on time, and treats your house like their own. That’s the Cascade promise — honest work from people who care.
Licensed since 2011We Answer 24/7 — a Real Human4.9 Stars · 287 Neighbor Reviews
- 13+
- Years Serving Charlotte Families
- 8,000+
- Plumbing Jobs Completed
- 24/7
- Real Humans Answer
- 4.9★
- From 287 Neighbor Reviews
- Licensed
- Bonded and Fully Insured
HOW WE CAN HELP
Whatever the Problem, We've Got You.
Dripping faucet or full sewer line — every job gets the same licensed plumber, the same up-front pricing, and the same family-run standard.
Emergency
Burst pipes, overflows, and backups don't wait for business hours. Neither do we — call anytime and a real plumber will answer and be on the way.
Learn moreDrain Cleaning
Professional drain cleaning using hydro-jetting, snaking, and camera inspection. We clear stubborn clogs and address the root cause so they don't come back.
Learn moreWater Heaters
Installation, repair, and replacement of tank and tankless water heaters. We help you choose the right system for your home's hot water needs and budget.
Learn morePipe Repair
From pinhole leaks to full repiping, we repair and replace damaged, corroded, or outdated pipes using modern materials that last for decades.
Learn moreSewer Lines
Complete sewer line inspection, repair, and replacement. We use trenchless technology to fix sewer problems with minimal disruption to your yard and landscaping.
Learn moreFixtures
Professional installation of faucets, toilets, sinks, showers, and bathtubs. We ensure proper connections, leak-free seals, and a clean finished result.
Learn moreGas Lines
Licensed gas line installation, repair, and leak detection. We handle gas connections for stoves, dryers, water heaters, grills, fire pits, and new construction.
Learn moreCommercial
Reliable commercial plumbing for offices, restaurants, retail, and multi-unit buildings. We minimize downtime and work around your business schedule.
Learn moreTHE CASCADE DIFFERENCE
We Treat Your Home Like Our Own.
We're not the cheapest plumber in Charlotte. We're the one your neighbor recommends.
Licensed Master Plumbers
Every job is performed or supervised by a licensed master plumber. We never subcontract and never cut corners.
Up-Front Pricing
You get a detailed, written estimate before work begins. The price we quote is the price you pay. No hidden fees, no surprises.
Clean & Respectful
We treat your home like our own. Shoe covers, drop cloths, and thorough cleanup every time. We leave your home better than we found it.
Warranty Backed
All our work comes with a comprehensive warranty. If something isn't right, we make it right at no additional cost.
MEET THE FAMILY
The Family Behind Every Cascade Truck.
We're a family-owned plumbing company serving Charlotte since 2011. Every call you make comes back to one of us. Here's who you're working with.
Sarah Reyes
Operations · Customer Care
“If you call us, you're going to talk to a real person — not a robot, not a call center, not voicemail.”
With Cascade since 2011 · Charlotte native
The Crew
Field Team · 8 Licensed Plumbers
“Every one of our plumbers is licensed, background-checked, and trained to treat your home like their own.”
Average 12 years experience · All full-time employees
YOUR NEIGHBORHOOD
Serving the Families of the Greater Charlotte Area.
From uptown Charlotte to Huntersville and everywhere in between — if you’re within 30 miles of our shop, we’ve probably already been in a neighbor’s house on your street.
CharlotteMatthewsMint HillHuntersvilleCorneliusDavidsonPinevilleIndian TrailMyers ParkBallantyneElizabethDilworthSouth EndPlaza MidwoodNoDaUptown
Not sure if we cover your area? Call (555) 872-3100 and ask for Sarah — she’ll let you know.
Plumbing Emergency?
A real Cascade plumber is on call, day or night.
HOW IT WORKS
Getting Help Is Easy.
No guesswork, no runaround. Here's exactly what happens when you call us.
01
Step 01 — Call or Book Online
Reach us by phone or fill out our online form. A real human answers (that's Sarah) and we'll book a visit that fits your schedule. No phone trees, no call centers, no "your call is important to us" on loop.
02
Step 02 — Diagnose and Quote
A licensed plumber shows up when we said we would, diagnoses the issue thoroughly, and gives you a clear written estimate before starting any work. The price we quote is the price you pay.
03
Step 03 — Expert Repair
Your plumber gets to work on schedule, keeps your space clean (shoe covers on, drop cloths down), and explains what they're doing so you're not in the dark about your own home.
04
Step 04 — Inspect and Guarantee
We walk the finished repair with you, answer every question, and back every job with our warranty. If something isn't right, we come back — no argument, no charge.
HAPPY NEIGHBORS
Real Stories From Your Community.
Don't just take our word for it. Here's what Charlotte homeowners and business owners have to say.
“Cascade Plumbing replaced our 30-year-old galvanized pipes with PEX. The whole-home repipe took two days, and they patched every wall opening. Our water pressure is incredible now, and no more rusty water. Outstanding work from start to finish.”
Michael & Karen R.
Myers Park · Charlotte
“Our kitchen drain had been slow for months. Cascade came out, ran a camera through the line, and found tree roots had infiltrated the pipe. They hydro-jetted the line and repaired the cracked section. Problem solved completely. Very professional crew.”
Sandra L.
Ballantyne · Charlotte
“We called Cascade at 11 PM on a Saturday when our water heater burst in the garage. A plumber was at our door within 45 minutes. He shut everything off, cleaned up the water, and had a new heater installed by Sunday afternoon. Lifesavers.”
James & Patricia W.
Dilworth · Charlotte
“Cascade handles all the plumbing for our three restaurant locations. They maintain our grease traps, handle emergency calls, and recently replumbed our newest location from scratch. Reliable, fair pricing, and they work around our hours.”
Tony M.
South End · Charlotte
READY TO FIX IT?
Let’s Take Care of It Together.
Whether it’s a small fix or a big project, we’d love to help. Get a free estimate with zero pressure — just an honest conversation about what your home needs.
- Free estimates, no pressure
- Real humans answer the phone, day or night
- Warranty on every job